Holden Forests & Gardens seeks a Guest Services Representative.

The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, working in the retail store, and contributing to a positive team atmosphere at Cleveland Botanical Garden. We are seeking a team member with a positive can-do attitude that leads to successful teamwork, superb customer service and wants to do meaningful work at Holden Forests & Gardens.

Position Details:

  • A part-time (20 hours), permanent position Training is provided

  • Must have a flexible schedule to be able to work weekends, evenings and some holidays

  • This position is supervised by the Guest Services Manager

  • $15 / hour, non-exempt

Key Responsibilities:

  • Key responsibilities of the Guest Services Representative include, but are not limited to:

  • Support the Holden Forests & Gardens’ mission, values, vision, and core commitment to the visitor experience and community engagement

  • Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events

  • Provide friendly, clear, and courteous customer service to encourage return visitation

  • Manage customer concerns, communicate effectively, provide prompt follow-up and relay information to Guest Services Lead and Manager as needed

  • Process sales transactions for admission, membership, programs, and merchandise quickly and accurately using a computerized cash register and standalone credit card machine with Altru, the organization’s constituent management and point-of-sale system. Complete register opening and closing procedures.

  • Assist with maintaining adequate stock levels of merchandise and supplies on store floor and stockroom. Regularly assist with event set-up, support special events and programs.

  • Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others Answer guest telephone calls & emails and assist guests with in-person inquiries

  • Daily check the retail activity report and replace store stock levels Report SKU discrepancies and pricing to the retail inventory coordinator

  • Participate in regularly scheduled inventory count

  • Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities Ensure proper admission policies and safety practices are being followed

  • Provide prompt follow-up and relay information as needed to supervisor Perform other duties as assigned

Qualifications and Skills:

  • Demonstrated passion for people and nature High school graduate or equivalent, required Retail and cash handling experience, preferred Customer service experience, preferred

  • Must enjoy working with the general public, including families and children Effective and appropriate verbal and written communication

  • Ability to work within a team and be self-motivating when working individually Ability to take initiative and problem-solve

  • Ability to work outdoors in a variety of weather conditions

  • Must have a flexible schedule and be able to work weekends, some evenings and some holidays Must have a valid driver’s license or reliable transportation

Physical Requirements
Must be able to perform with or without reasonable accommodation:

  • Ability to understand basic instructions using the English language Stand and/or sit for extended periods of time

  • Effective vision and hearing Hand and arm dexterity

  • Walk and work on wet, uneven, slippery terrain Kneel, bend, stoop, grab, and reach

  • Regular lifting and carrying of up to 25 pounds, occasionally 30 pounds

Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work!

Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes  | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!

Holden Forests & Gardens is an equal opportunity employer and values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G promotes an equitable approach in its hiring, retention, and promotion; in Board recruitment efforts; and in community partnerships and programming.

Salary range: 15

Job classification: Hourly, part-time

To apply: Qualified applicants should a submit a resume, cover letter outlining your experience and interest in the role, and 3 professional references. Deadline to apply is June 1, 2026. For more information, visit https://holdenfg.org/career-and-internships/?gnk=job&gni=8a78859e9e46f63e019e4b042d7769b1&gns=Company+Website.

Posted: May 27, 2026
Deadline: June 1, 2026

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