Best Practices in Conflict Resolution and De-escalation - OMA Webinar

Best Practices In Conflict Resolution and De-escalation
Join OMA for our June 9 webinar, "Best Practices in Conflict Resolution and De-escalation."

Join OMA for our June 9 Webinar:

Best Practices in Conflict Resolution and De-escalation

(Please Note: You must be logged in to register)

This webinar will focus on trips and tricks for successful conflict resolution and de-escalation in a museum setting. Join speakers Nancy Jobe of the Massillon Museum and Mindy Galik of the Columbus Museum of Art as they identify potential conflict and high stress scenarios to build awareness, review key strategies to defuse conflict and de-escalate upset patrons or situations, and discuss the need to identify museum team members who feel comfortable responding to the conflict.

Time will be reserved for Q&A with our speakers at the end of the session.

This webinar is geared towards any public-facing museum staff, including front-line staff and anyone who interacts with the public on any level.

Speakers: Nancy Jobe, MSSA, LISW-S works at Redle Psychological Services.  She evaluates referred patients for psychological treatment, conducts Mini-Mental State Exams to assess cognitive functioning, provides Cognitive, Behavioral, and Reality Therapy along with Emotional Support and Validation for patients living in nursing and assisted living home environments to improve patient care and adjustment.  Nancy provides support services to families of patients to assist with the adjustment of in-patient care. Nancy retired from Stark County Job and Family Services, Children Services Division in 2016. In her 30 years of services she supervised the child sexual assault unit, and was the Administrator of the Adoption, Foster Care Recruitment/Retention, and Independent Living Program Area. Nancy is also the Events Coordinator at the Massillon Museum. 

Mindy Galik is the Manager for Public Safety and Gallery Experience at the Columbus Museum of Art. In this position, Mindy and her team are stewards to connect art and people safely through positive visitor interactions. Mindy's extensive background in customer service has provided her years of experience in interacting with the public in a variety of situations. 

When:  Tuesday, June 9, 2020, 10:00 AM – 11:00 AM (with additional time for Q&A available if needed)

Where:  Online – complete webinar login details will be sent to participants after registering

Cost: $10 – OMA Members; $15 Non-members

Pricing note: The current crisis is creating new financial challenges to cultural organizations across Ohio, and OMA is no exception. Registration fees for OMA webinars help us continue to serve Ohio’s museum community and museum professionals with resources, advocacy and professional development year-round. But, if your organization is facing financial strain due to the coronavirus outbreak, please use the promo code FREEWEB to register for this webinar for free.

Registration deadline: June 6, 2020

6/9/2020 10:00 AM - 11:00 PM
Eastern Standard Time

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