(Please Note: You must be logged in to register)
Management during a pandemic has presented enormous challenges to the field that we have never seen before. However, the basics of staff engagement and management remain the same. Empathy and accountability are the underpinnings of a solid department that breaks down barriers between the back and front of house employees.
Drawing from real life examples, presenters Daniel Corti and Cynthia Helmstetter from Visitor Experience Group (VEX) will discuss how middle and senior managers can support their frontline staff and engage meaningfully – both during COVID and beyond. In addition to their work with VEX, both of our speakers have close to two decades of management experience in museums. Come be inspired and energized by the passion they share for creating excellent guest experiences and keeping staff engaged!
Cynthia Helmstetter is the Visitor Engagement Manager at the Museum of the American Revolution. She has opened two major museums in Philadelphia in under ten years; including, the staging, opening and managing guest services at the Museum of the American Revolution and Barnes Foundation. The experiences of developing new programs, staffing strategies and floor operations have deepened her passion for problem solving and sharing her knowledge with others. Over the past decade, she has molded her career to include ticketing and systems operations, in addition to consulting on traditional Visitor Services duties.
Daniel Corti is the Director of the the Faith and Liberty Discovery Center. Daniel has worked at a variety of institutions that include The Franklin Institute, Please Touch Museum, The Independence Seaport Museum, The Academy of Natural Sciences, The Barnes Foundation and the Mütter Museum at The College of Physicians. He has had the pleasure of consulting with a variety of museums on everything from lobby redesigns, way-finding, traffic management and visitor services department development. His ability to relate to staff and guest perspectives makes him the constant champion for both a quality visitor experience as well as an invested and passionate staff member.
When: Monday, December 14, 2020, 10:00 AM – 11:00 AM
Where: Online – complete webinar login details will be sent to participants after registering
Cost: $10 – OMA Members; $15 Non-members
Pricing note: The current crisis is creating new financial challenges to cultural organizations across Ohio, and OMA is no exception. Registration fees for OMA webinars help us continue to serve Ohio’s museum community and museum professionals with resources, advocacy and professional development year-round. But, if your organization is facing financial strain due to the coronavirus outbreak, please use the promo code FREEWEB to register for this webinar for free.
Registration deadline: December 11, 2020
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